📘 Privacy Policy

Vogue Carpets Ltd
Last Updated: 19 June 2025

At Vogue Carpets Ltd, we value your privacy and are committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect information when you visit our website or engage our flooring services.

1. Who We Are

Vogue Carpets Ltd is a family-run flooring specialist located at 11 Brunswick Street, Newcastle‑under‑Lyme, Staffordshire ST5 1HF. We offer carpets, Karndean, laminate, vinyl, wood flooring, and home visit consultations.

2. Information We Collect

We may collect the following:

• Contact details: name, email, telephone

• Address and service details: for home visits and installations

• Enquiry and order data: product choices, quotes, agreements

• Payment information: securely processed through third-party providers

• Technical data: IP address, browser type, cookies, analytics usage

3. How We Use Your Information

Your data helps us:

• Respond to enquiries and schedule appointments

• Provide personalised service, including home visits and samples

• Send quotes, customer communications, and fulfil orders

• Analyse website usage to improve site experience

• Fulfil legal and accounting obligations

We will not share, sell, or rent your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

We process your data on the following lawful grounds (UK GDPR):

• Contract: to deliver flooring services or quotes

• Legitimate interests: for business operations and quality improvements

• Consent: where you subscribe to marketing communications

• Legal obligation: for tax, accounting, and regulatory purposes

5. Data Sharing

Your personal data may be shared with:

• Payment processors (e.g., online checkout systems)

• Installation teams and flooring suppliers (when arranging services)

• Website hosts and IT service providers

• Legal or governmental authorities if required by law

All partners are bound to handle your data securely and lawfully.

6. Data Security

We employ physical, technical, and administrative measures—including SSL encryption and secure server storage—to protect your data from unauthorised access or misuse.

7. Data Retention

We retain personal data only as long as necessary to achieve the purposes for which it was collected or to comply with legal obligations (e.g., record‑keeping, warranties).

8. Your Rights

Under UK GDPR, you have the right to:

• Access the data we hold about you

• Correct or request deletion of inaccurate or unnecessary information

• Withdraw consent where applicable

• Object to or restrict certain processing

• Lodge a complaint with the ICO

To exercise these rights, please contact us using the details below.

9. Cookies and Analytics

Our site uses cookies to enhance functionality and monitor website performance. You can adjust or disable cookies through your browser settings.

10. Contact Us

If you have questions or concerns regarding this policy, or your personal data, please contact:

Vogue Carpets Ltd
11 Brunswick Street
Newcastle‑under‑Lyme, Staffordshire ST5 1HF 
📞 01782 630569 / 01782 662366
✉️ voguecarpetsstaffordshire@gmail.com

11. Policy Updates

We may update this policy to reflect changes in our practices or legal obligations. The current version will always be published on our website with the revision date.